Getting your help and tutorials in front of your users anytime, anywhere, is easy thanks to HelpBurner's built-in exporters for blog, web, PDF and e-mail.
HelpBurner provides you with all the tools, whatever your requirements. Whether it’s putting together a short tutorial explaining how to get the most out of your product, a quick step-by-step guide to e-mail to your users, or a full user guide or manual, HelpBurner can do it all to suit your specific requirements.
What more is there to say? PDF has become the standard way we share electronic documents. You can make your help and tutorials available to users in beautiful PDF’s using HelpBurner, including cover pages and tables of contents with just a few easy clicks.
Making your help available as a PDF as well as through a blog or a web site is a great way to give your users what they need, when they need it, in the format they want it. You can also make PDF’s downloadable from your website, include them in your software downloads or e-mail them directly to users, all using HelpBurner.
HelpBurner can publish the help you create to the web as HTML + CSS (cascading style sheets) so that users can access it using just a web browser... they can even view it using an iPhone or an iPad. With just a few simple clicks you can upload your help to your website...ready for users.
Take your help to the next level by exporting it to a blog and making it a truly interactive experience for you and your users. Having your help available on a blog means it’s immediately available online. Plus, whenever new help topics are available or are updated, they’ll be at your user’s fingertips immediately. Blog commenting features also encourage users give valuable feedback, which lets you improve your service and engage with your users.
We love this feature! It lets us quickly and easily send solutions to users for all the common problems they’re experiencing. We do this by simply creating a new HelpBurner help topic when commonly-asked questions come through from users, which provides a step step-by-step guide showing the user how to solve the problem. New help topics are published online (much like FAQ’s), but we also use HelpBurner to send help topics to users who’ve asked us a question via e-mail. That way they get consistent, beautiful, step-by-step help delivered directly to their inbox... it doesn’t get more customer focussed than that!
HelpBurner includes a powerful theme engine (using templates) which lets you customize the way your help looks and works (see the HelpBurner samples page for examples). The beauty of these templates is that they let you easily change the web help you’ve created with HelpBurner, so that it looks exactly like your existing website. HelpBurner includes some beautiful standard themes, but you can easily customise these or create your own... if you've ever dabbled in HTML and/or CSS you're ready to go!
Having good help at your users’ fingertips is like having you right there, guiding them along, every step of the way. HelpBurner makes it easy for you to create user-friendly help. You can get rid of the old, stuffy manuals that no-one reads and welcome in the future in help: help 2.0.
HelpBurner's user interface is simple and intuitive to use. It’s been designed specifically with ease-of-use in mind from the get-go, so that you and your users can get straight down to what's important. HelpBurner’s intuitive user interface is focussed on letting you create great content, not wrestling with poorly designed software that you almost need another help manual for just to get you started!
New releases are made every two weeks and they're developed based on our customers’ feedback. See what others have suggested or throw an idea in yourself - we'd love to hear from you so that we can improve our service.
Users can easily view help created with HelpBurner on their iPhones, iPads or any other devices equipped with full web browsing capability. Now your users really can get help from anywhere, any time, any how.
Exporting to blogs, web, PDF and rich text e-mail are all supported by HelpBurner and we're adding more all the time. Contact us if there's an export target you need.
Use the built-in export themes, customize them or build your own based on standard HTML and CSS.
What better way to solve common user problems and answer frequently asked questions, than with a step-by-step illustrated solution, delivered directly to your users’ in-box? With HelpBurner that's only a few clicks away for any help topic!
Updating help is easy with HelpBurner because HelpBurner remembers where you’ve published your help, even if you don’t! Old or edited content can be replaced with new content whenever you re-publish, which ensures that that up-to-date help is always available to users.
Linking your help topics together with HelpBurner is a piece of cake. Full hyper linking is supported by HelpBurner, whether you’re linking between help topics, to websites, or any other type of link.
Life is too short for bad software and poor support... we're here to build a relationship with our users and provide remarkable support every time. We call it Samurai support, and it’s all part of the deal – free!
If you’re having trouble with HelpBurner, check out HelpBurner's community powered forums. Get answers to your questions quickly.
Here are a few samples of help created in HelpBurner. You can check out more samples on the HelpBurner samples page.
HelpBurner uses standard XML to store your help topics, so if you want to export help to use somewhere else, no problem...just like it should be!
HelpBurner lets you tag content that isn’t quite user-ready as draft content. This lets you work as you go, but ensures that content that’s not quite ready to go isn’t published accidentally.
With HelpBurner's library, it's easy to organize help topics in projects and folders with the drag-and-drop ease you're used to.
HelpBurner’s undo capability means that you can experiment freely and your content will be safe – what’s done can be undone.