Publishing to e-mail

Publishing help topics to rich e-mail and sending them directly to users inbox is a brilliant way to answer common user questions (or problems) with a illustrated step-by-step guide.

Example

We have a HelpBurner support project and in this we have a number of solutions to common problems. When we get an e-mail from a user we can answer them quickly and thoroughly by sending the solution in an e-mail. We also post the solutions to our online support desk so other users can see the answer.

Open the help topic to publish

Open the help topic (from your library) you wish to e-mail to a user.

Publish to html e-mail

Click the publish button on side-bar to start the publishing process. The publishing window will display, choose the following settings:

1. Choose this topic in the What to publish menu.

2. Choose HTML in the format menu.

3. Choose E-mail in the HTML template menu.

Click publish to create the HTML and open it in your web browser.

Select the HTML

In your web browser, press CTRL + A to select the entire web-page that was created by HelpBurner and then press CTRL + C to copy the HTML to your clipboard.

Create the e-mail message

In your e-mail client:

1. Create a new e-mail message

2. Click in the message body and press CTRL + V to paste the HTML into the e-mail message.

Tips and Tricks

• Your e-mail client must be configured for HTML e-mail messages to be able to send rich e-mail. All modern e-mail clients can do this.

• Using the E-mail template when creating the HTML because this is a nice clean template that highlights your content.

• If you prefer you can send your help topics as PDF attachments to your e-mail